Courtyard by Marriott Boston Norwood/Canton

The staff here is excellent and very responsive to problems the guests may have. I had a problem with the bed. Housekeeping had put a king size mattress pad on a queen bed & then attempted to put a queen fitted sheet over it. This was rectified the next day only because we were so tired when we first came in I didn't want to bother getting the bed changed. Even when the pad was changed, it still felt lumpy to me. The manager offered to change our room but as we were only staying a couple of days, we didn't want to go through the hassle of moving. He did give us a coupon for a free breakfast. I also had an issue with the quality of the linens and towels. The bed linens were way past their prime and the face clothes and towels were thin and starting to come unraveled. We haven't traveled in a while and I had better quality linens & towels in previous stays at Marriott hotels. Our coffee maker wasn't working and was replaced as soon as we called. The woman & gentleman manning the breakfast counter were great. Their cheerful service & clean up was fast. The French toast was delicious. Our room was very clean and quiet. We found the front desk staff to be friendly and efficient.

We've stayed at this hotel at least 15 times over the past bunch of years. It has been convenient, reasonably priced, and clean. Things have changed. We used to love the little Bistro for a quick bite and a drink. Now, the Bistro has closed (except for breakfast). The overall upkeep of the hotel past the lobby has gone downhill considerably, and they recently started charging $5 / night for self parking. I think Marriott has forgotten that this hotel exists. We will start staying at the Four Points across Rt1.

A solid hotel that presents its self differently on the Marriott website. The restaurant is only open for breakfast, not what is suggested. The property is off the path a bit, mixed amongst what I would describe as an industrial park. What I found the most striking was the property manager’s decision to charge a $5.00 parking fee for a property that is underutilized. In an era where the consumers are over paying for so many things, it seems obnoxious to pay for a parking spot that for so many years was free. As a consumer that has stayed at Marriott Properties well over 500 times, the Courtyard Boston Norwood is not worth the parking fee.

Do not stay here. Horrible hotel that is not worth the money. They have no shuttle and are isolated, so you can't walk to anything. Their breakfast is not included and is a money trap with $10 burritos. The room wasn't dirty, but it didn't feel clean. The tub drained slow even after 2 workers tried to fix it so showers were in standing water. The parking area is dark and not well lit. Just pay more and stay somewhere else.

Have stayed at this location many times over the years. The property has really dived. Carpets are disgusting all over the hotel. Seems as if the maintenance and cleanliness of the hotel has stopped. Dirty headboard... dirty light switches ... Stanley steamer needs to spend 3 weeks here. Very disappointed! Won't be returning again.